Stakeholders Engagement
Stakeholders Engagement
We engage with stakeholders through various channels, strive to respond to the concerns of stakeholders, and propose corresponding strategies and actions.
Engagement Strategies and Goals
Improve how Sinyi Realty engages with stakeholders in our efforts to act, influence and advocate for responsible business growth.
Engagement Results and Feedback
Sinyi Realty attaches importance to the feedback of stakeholders. In response to the concerns or suggestions of various stakeholders, and in line with the motto: “Sinyi begins with trust and ends with perfection,” we continue to improve in all aspects, plan corresponding strategies, and propose actions or projects. Here are excerpts from some stakeholder’s suggestions and feedback to us.
For more information, please refer to the videos or interviews on Sinyi Sustainability Website:
YoutubeYou can also give us more feedback through the online questionnaire.
The Categories and Significance of stakeholders
Our stakeholders mainly include investors, employees, customers, society (including the media, government and the competent authorities, etc.), the environment and suppliers. We have considerable responsibility toward our stakeholders. Therefore, it is necessary to engage with them through various methods and channels to understand their needs and expectations. Their feedbacks are also used as a reference for the formulation of sustainability policies and related plans. The modes and channels of engagement with stakeholders are presented in the chart below. For related material topics, the responses and plans are detailed in subsequent chapters.
Customers
Customers are a company's major source of revenue, and we strive to serve the public with strength, knowledge, and professionalism, thus promoting safe, fast, and reasonable real estate transactions while also maintaining a level of profit appropriate for the ongoing survival and development of the company.
Engagement Means and Methods [Frequency]
- Sustainability ReportAnnually
- Sustainability website and mailboxTimely
- Official website and social media: Sinyi Realty and Sinyi LivingTimely
- Kinds business activitiesIrregularly
- Sinyi bi-monthly journalRegularly
- Phone-investigationRegularly
- Social media monitoringTimely
- Customers service hotline and mailboxTimely
Issues of Concern
- 18
- 19
- 20
- 21
- 22
- 23
- 24
- 25
- 37
- Learn more 〉
Results of Consensus
Actively collected customer feedback by social media, official websites, community engagement services, and satisfaction surveys. Among the 187,613 opinions, the main feedback focused on real estate sales and leasing protection, and the demand for community engagement services increased gradually.
Response Methods and Results
Continuously launching innovative services is the key to improving customer satisfaction. In response to the increasing demand for property transactions, leasing, and community engagement services, Sinyi optimized mobile APP services and launched "DiNDON-Smart House Viewing service.“
Responsive Feedback
- Protecting Customers’ Rights
- Exceptional Service and Innovation
Social – External Stakeholders
He is not just our property broker, but also our truly friend
Sinyi gentleman is not only dedicated to property management but also wholeheartedly address any issues, providing reassurance and genuine care. Their attentive approach allows me to promptly identify and address problems, and they are treated as family members.