Message From The Founder

The Founder of Sinyi Group, Mr. Chun-chi Chou, is responsible for the overall development of Sinyi Group.
In 1981, I wrote down a 70-character corporate purpose and established “Sinyi Realty” - a real estate brokerage firm committed to balancing the interests of key stakeholders.

In the Spring Festival of 1981, with only two months of work experience and no successful property transactions under my belt, I wrote down a 70-character corporate purpose and established “Sinyi Realty” - a real estate brokerage firm committed to balancing the interests of key stakeholders (customers, employees, and shareholders).

Our guiding principle is rooted in a fundamental truth: “Success in both personal and professional spheres is built on mutual benefit.” Just as individuals thrive through fostering harmonious relationships and creating value for others, businesses flourish when they prioritize fairness and equitable treatment of all stakeholders. By embracing this approach, we not only ensure our own sustainability but also contribute positively to society, earning public trust and weathering the challenges of time.

This is the fundamental reason why I chose “Sinyi” as the company name. “Trustfulness (Sin)” means “to walk the talk,” and “Righteousness (Yi)” means “to do what should be done.” In essence, “Sinyi” embodies the principle of “doing what needs to be done and keeping walking the talk.” All of Sinyi Group’s innovations and investments over more than four decades have stemmed from these characters.

To ensure secure, speedy, and reasonable real estate transactions, we pioneered the creation of the Instruction of Real Estate and subsequently introduced numerous service guarantees. To provide our employees with job security and opportunities for growth, we established various unique compensation and benefit systems. These include a high guaranteed salary with additional bonuses, a “new agent” training program offering six months of guaranteed salary for newcomers, and a cooperative profit-sharing system. Instead of focusing on maximizing profits, we aimed for sustainable profits to maintain the Company’s survival and development. Thus, early on, we implemented a tripartite profit-sharing model: distributing net profits among shareholders, employees, and the Company for future innovation and development.

These were Sinyi’s early “doing what should be done,” and we persisted in “keeping our word to them.” As times changed and society evolved, we updated our corporate purpose in 2009, expanding it to a new version. This version broadened our major stakeholders to include community/society, environment, and supply chain.

To some extent, this reflects that while “what is right and proper” continues to change, our fundamental spirit and direction remain constant, as does our commitment to “keeping our word.” This expanded vision demonstrates our ongoing dedication to balancing the interests of a broader range of stakeholders while staying true to our core values of trustfulness and righteousness.

As our core business has steadily grown, we have gradually ventured into new territories and expanded our operational scope, always moving towards our ultimate goal of providing fulfilling and sustainable life for everyone. Our journey of strategic diversification began with agency sales, where we leveraged our expertise in second-hand property transactions to enter the pre-sale housing market. Subsequently, we ventured into property development, implementing Sinyi’s philosophy from the ground up. Most recently, we have entered the tourism industry, applying our knowledge of hardware construction to the new challenge of hotel management. This journey of continuous learning, improvement, and development – followed by relearning, re-improvement, and redevelopment – has fostered Co-existence, Co-prosperity, and Co-creation between Sinyi Group and our key stakeholders. Looking ahead, we remain committed to our enduring principles and will steadfastly progress, always guided by our unwavering motto: “Sinyi begins with trust and ends with perfection.”

Founder, Sinyi Group

Message From The Chairperson

The Chairperson executes important resolutions of the Board of Directors and leads the managers to make important company decisions.
Sinyi Realty has always adhered to the philosophy of "People First and integrity before profit," deeply cultivating real estate services with business ethics at its core, firmly believing that corporate growth must go hand in hand with social responsibility. This report embodies our commitment to sustainable development, systematically presenting our efforts and achievements across environmental, social, corporate governance, and supply chain management dimensions. We hope to help stakeholders understand our values and strategic direction. Through ongoing dialogue and transparent communication, we strive to extend the Sinyi spirit and its positive influence from our employees to the industries, and the society, fostering shared prosperity and mutual growth.

Sinyi ESG Business Policy and Vision, Performance and Management Process

At Sinyi Realty, our vision for 2030 is simple: we want to create a better world through ethical business practices. We're committed to becoming a world-class service model while ensuring that our success benefits our stakeholders. This isn't just a goal; it's the foundation of everything we do.

Environment - Get to Net Zero

Sinyi Realty is deeply committed to climate and nature-related issues, advancing toward its 2030 net-zero emissions goal. In climate governance, we reduce our environmental footprint through digital innovation and low-carbon operations. Since 2017, we have cut greenhouse gas emissions(scope 1+2) by 29.5% and reduce service carbon footprint per transaction by 48.4%. Our renewable energy use has been expanded to branches, reaching a 22% adoption rate in 2024. On nature initiatives, we actively participate in carbon sink projects to increase forest coverage and biodiversity. Our efforts earned an “A” leadership in 2024 CDP Climate Change Questionnaire.

Society - Co-existence, Co-prosperity, and Co-creation

Upholding the philosophy of “People First,” we are catalysts for better living, co-creating a society of mutual trust with employees, customers, neighbors, communities, and the general public. In 2024, we conducted nearly 60,000 customer interviews. To better reflect our commitment to customer service. We refined our performance indicator, focusing on customers' willingness to recommend Sinyi. We are continuously delivering services that exceed expectations and and enhancing AI-driven personalized recommendations.

We are boosting efficiency through digital empowerment and advancing workplace diversity and inclusion. Female leadership has grown for three consecutive years, achieving our 2030 target ahead of schedule. The WE ARE ONE Project has received over 1,000 proposals, with more than 3,464 winning proposals to date. The total investment has exceeded NT$500 million, not only promoting local revitalization, empowering teams, but also fostering shared prosperity with communities.

Governance - Creating a Sustainable

Sinyi walks the talk, committed to transparent, ethical, and responsible governance to make sure we protect the rights and interests of all stakeholders, ensuring the long-term sustainable growth of the company. For 11 years, we have ranked in the Top 5% of listed companies in TWSE Corporate Governance Evaluation. Starting in 2024, all board seats are held by natural persons, underscoring our commitment to responsible governance. Looking ahead, the Board will move toward greater diversity to further enhance governance quality and strategic vision.

Supply Chain - Building an Ethical and Sustainable Supply Chain

To build an ethical and sustainable supply chain, Sinyi obtained ISO 20400 Sustainable Procurement, embedding integrity into service processes while strengthening resilience with suppliers. In 2024, a total of 77 key suppliers, 96% of which were checked with 100% pass rate. All of our key suppliers signed the “Sinyi Group Supplier Business Code of Conduct and Sustainability Terms.” We received Green Procurement Award in Private Sector from Taipei City Government for 17th consecutive year.

Sinyi Realty’s Strategies and Goals: Long-term(2050), Mid-term(2030), and Short-term (2025) Strategies

Sinyi Realty upholds the core values of trustfulness, righteousness, and ethics, leveraging its influence to create sustainable quality living. We establish short, medium, and long-term strategic plans to fulfill our commitments and achieve our vision goals.

Long-term
(2050)
Mid-term
(2030)
Short-term
(2025)
Environment  
E
Get to Net Zero
  • Sinyi Realty 2030 net zero emissions
  • 100% use of renewable energy
  • Greenhouse gas emissions (scope 1+2) reduced by 4.2%
  • Service carbon footprint (carbon emissions per transaction) reduced by 1%
Social 
S
Co-existence, Co-prosperity, and Co-creation
  • 4,000 dreams came true in the Community Capacity Building Project
  • Female executive ratio 22%
  • 3,500 dreams came true in WE ARE ONE Project
  • Net Promoter Score 88.4
  • Employee turnover rate lower than 25%
Governance 
G
Creating a Sustainable Lifestyle
  • Maintain top 5% ranking in corporate governance evaluation
  • Become a world-class service industry
  • Maintain top 5% ranking in corporate governance evaluation
  • Industry-leading operating revenue and profit
Supply Chain 
SC
Building an Ethical and Sustainable Supply Chain
  • Promote sustainable supply chain
  • Key suppliers jointly commit to 2030 net zero emissions
  • Maintain ISO 20400 sustainable procurement certification
  • Collaborate with suppliers to promote innovation and facilitate low-carbon transformation
Chairperson, Sinyi Realty

Message From The General Manager

The General Manager is responsible for formulating various business plans and coordinating and integrating between departments according to market conditions and competition.
“Founded on integrity, striving for excellence” is not only our core philosophy but also the guiding principle for advancing sustainability. With professionalism, honesty, and pragmatism, Sinyi Realty will continue to meet stakeholder expectations and progress toward its long-term vision.

The Relationship between Business Operation and Environmental Impacts

Resilient Leadership Amid Market Volatility

In 2024, property transactions in Taiwan reached 350,000 units, a 14.1% increase compared to the previous year, marking a four-year high. The first half of the year benefited from the resolution of post-election uncertainty, AI-driven recovery in the semiconductor industry, and government mortgage incentives for first-time homebuyers, fueling strong demand. However, in the second half, the central bank’s selective credit control measures cooled the market, creating a polarized trend of “hot in the first half, cool in the second.”Despite the slowdown, Sinyi Realty maintained steady growth, achieving a 7.91% increase in consolidated revenue. With professionalism and integrity at the core, we continued to refine consultative services and optimize operational efficiency, reinforcing our market leadership. For the 31st consecutive year, Sinyi was ranked No. 1 in the real estate brokerage sector in CommonWealth Magazine’s Top 2000 Enterprises Survey.

Technology-Driven Empowerment and Professional Excellence

Real estate transactions are high in value and complexity, making talent the cornerstone of service. Sinyi upholds the three pillars of “character, passion, and capability,” with technology playing a key role in strengthening capabilities. By equipping our people with advanced digital tools, we foster an environment where professional expertise can flourish. In 2024, we expanded data applications and PropTech development by integrating big data and AI into brokerage and housing-related services. Major digital initiatives included the launch of the generative AI assistant “YiDianTong”, expansion of LINE OA channels, rollout of the Smart Branch Management Platform (“Business Whiteboard”), and integration of Microsoft Office 365 with Copilot. These tools enable colleagues to focus more on professional analysis and client needs, further enhancing service value. We also continued to invest in people: adjusting the Long-Term Development Bonus to retain sales talent, introducing a Staff Excellence Bonus for non-sales roles, and providing competitive pay, diverse learning resources, and structured training. Through a balance of technology and human-centric care, employees are empowered to work with greater efficiency, precision, and fulfillment—achieving both professional growth and work-life balance.

Enhancing Customer Experience and Local Connections

Guided by the belief “Your home, Sinyi cares”, we have delivered industry-leading services for over 40 years. In 2024, we launched SinyiCare’s Ten Service Guarantees, covering real-time market insights, AI-powered property matching, escrow guarantees, pest-damage protection, and more—strengthening transparency, innovation, and transaction security. As customer behaviors evolve, contactless services such as online viewings and video contract signings have become widely adopted. We expanded paperless processes with e-signatures, TWID mobile verification, and digital banking authentication, enabling cross-border transactions with enhanced convenience and security. The DocuHouse paperless service also broadened its coverage, streamlining documentation while supporting environmental sustainability. In late 2024, the opening of our Neihu “experimental store” marked a new milestone. Designed as a “good neighbor in the community,” the branch integrates innovative service concepts into its space and operations, transforming into a hub for local engagement and co-prosperity.

People-Oriented, Driving a Sustainable Future

Looking ahead to 2025, Taiwan’s housing market is expected to stabilize under tightened monetary policy, with demand mainly driven by first-time homebuyers. Sinyi will remain focused on its core business, strengthen technological applications, deepen talent cultivation, and continue community engagement and innovation to build organizational resilience. “Founded on integrity, striving for excellence” is not only our core philosophy but also the guiding principle for advancing sustainability. With professionalism, honesty, and pragmatism, Sinyi Realty will continue to meet stakeholder expectations and progress toward its long-term vision.

General Manager, Sinyi Realty

Message from the Management

Message from the Management