The COVID-19 (Coronavirus) pandemic presents a global challenge of unprecedented scale.
Sinyi Realty’s Response
In response to the spread of the COVID-19, Sinyi Realty quickly established an epidemic prevention team by the management team, drafted implementation principles and standard operating procedures, proposed corresponding measures to various stakeholders, and continued to pay attention to the development of the epidemic.
For more information, please refer to the "COVID-19 Response".
Explanation about a Lawyer Disseminating False Statements
Incident
Recently, a lawyer spread false statements that might damage the reputation of our company, and this behavior may violate the lawyer's ethical standards.
Sinyi Realty’s Response
This was in a case was a terminated employee for reasons that violate company policy was sued by a client of his personal conduct.
However, the lawyer entrusted by our client made unreasonable requests as well as spread false statements that may damage the reputation of Sinyi Realty. Therefore, Sinyi will take legal action against the lawyer.
Clarifying Media Coverage
Incident
On March 24, 2020, Apple Daily report the content regarding "Buying a house and signing a contract is deemed as combating, the land administration agent wearing personal protective equipment in the workplace."
Sinyi Realty’s Response
The company has always protects the rights of customers and employees.However, wearing protective clothing is only his personal conduct to increase the protection.
The homeowner is not under quarantine, and the rest of information belongs to Consumer privacy.
The explanation about the Fair Trade Commission's determination of false advertising
Incident
Regarding the Fair Trade Commission determined that the advertising leaflet has misleading representation, violated the Fair Trade Law and punished with a fine of NTD 100,000.
Sinyi Realty’s Response
Based on the principle of the transparency and openness of transaction information, an employee of the company quoted the information of Xing-an Public housing from the Actual Transaction Price Registration System and disclosed them in advertisement leaflets. The leaflet did not mention that all cases were transactions by the company, which were inconsistent with the Fair Trade Commission's opinions. The company respects the Fair Trade Commission's ruling.
The explanation about false defamation of the Facebook fan group
Incident
Regarding Facebook's "Dishonest Sinyi, Return My Money" fan group, who continue to attack with one-sided misinformation.
Sinyi Realty’s Response
In recent years, specific person anonymously opened a "Dishonest Sinyi, Return My Money" fan group to attack Sinyi Realty on Facebook.
Since Sinyi Realty was founded, the company has been operating with integrity. Sinyi Realty has also been continuously awarded the “Five-Star Service Award” for the first prize in the real estate brokerage industry by Global Views Monthly Magazine.
The fan group is currently in judicial proceedings for improper defamation.
The explanation of the Facebook community video
Incident
About the Facebook community "Tell You The Truth" has uploaded a film on October 23, 2019, titled "The Black Hearted Sinyi Realty provides incomplete real-time registration information, and sold Neihu Apartment for a huge loss of nearly 2 million NTD. "
Sinyi Realty’s Response
Regarding the recent uploaded of the film in the Facebook community, the party has complained to the media that the one who taken the video has published the film without his consent.
The company always insisting on providing customers with complete house price information, and paying attention to transaction security.
However, the competitor intention to smear our customer to attack us, it is obviously confusing the public.
Clarify Reports from Competitor
Incident
The HouseFun News reported on July 10, 2019, contained a report discussing " Requirement to report real estate transaction prices 2.0 disrupt real estate transactions "
Sinyi Realty’s Response
In addition to insisting on providing customers with complete house price information, the company has avoided short-term investment transactions and harmed customers' rights, and refused or conditionally provided trading services for items or customers with "short-term trading or frequent trading" characteristics.
However, the competitor recently intention to smear and attack us, it is obviously confusing the public, and we will discusses about to take relevant legal actions to the untrue part of the report content.
Announcement of the change of Company’s Chinese name
Incident
Announcement of the change of Company’s name from "信義房屋仲介股份有限公司" to "信義房屋股份有限公司"
Sinyi Realty’s Response
Date of occurrence of the event:2019/06/14
Company name:信義房屋股份有限公司(Sinyi Realty Inc.)
Relationship to the Company : head office
Reciprocal shareholding ratios:NA
Cause of occurrence:
Date of registration approved / Date of occurrence of the event:2019/06/14
Date of resolution of shareholders meeting:2019/05/24
Company Name(Before):信義房屋仲介股份有限公司(Sinyi Realty Inc.)
Company Name(After Changed):信義房屋股份有限公司(Sinyi Realty Inc.)
Symbol(Before):Sinyi Realty
Symbol(After Changed):Sinyi Realty
Countermeasures:not applicable
Any other matters that need to be specified:
The Company received the approval letter which stated on June 13, 2019 from Ministry of Economic Affairs, R.O.C. In accordance with Article 45 of Operating Rules of the Taiwan Stock Exchange Corporation, the said information shall be publicly announced for 3 consecutive months after the change the Company’s name was approved by the authorities.
The Company's stock code remains 9940.
The Company changed its Chinese name with its English name unchanged.
The election of Chairperson and Vice-chairperson of the 13th term Board of Directors
Incident
The Company's announcement of the election of Chairperson Chueh, Chien-Ping and Vice-chairperson Wang Mei-Wen of the 13th term Board of Directors
Sinyi Realty’s Response
Date of the board of directors resolution or date of occurrence of the change:2019/05/31
Type of personnel: chairperson and vice-chairperson
Name and resume of the replaced personnel:
Chairperson Chou, Chun-Chi: the Company's chairperson
Vice-chairperson Chueh, Chien-Ping: the Company's vice-chairperson
Name and resume of the new personnel:
Chairperson Chueh, Chien-Ping: the Company's vice-chairperson
Vice-chairperson Chou, Wang Mei-Wen: the Company's vice-chairperson
Type and reason for the change: tenure expired
Effective date of the new appointment:2019/05/31
Clarify Media Coverage
Incident
On July 24, 2018, Sanlih E-Television News contained a report discussing "The home owner discovered that his new home's square footage is not the figure stated when the home was advertised."
Sinyi Realty’s Response
The difference was caused by registration error by the department of Land Administration.
Clarifying Media Coverage
Incident
The 05/24/2018 A5 Edition of the Commercial Times contained a report discussing “two cases [on the Taiwan side] in northern Jiangzicui, Banqiao, sold for a total of NT$4 billion” and “expected annual revenues should reach 15%.”
Sinyi Realty’s Response
The revenue data reported were entirely the conjecture of the outlet itself. The Company had made no such financial forecasts, and only information provided by the Company through the Market Observation Post System is to be considered accurate.
The Company Makes Three-part Statement on Media Reports Containing False Accusations about the Industry
Incident
On 02/02/2018, Central News Agency electronic news reported false accusations made by another member of the industry toward this Company. The outlet contacted the Company for clarification, and in response, we issued a three-part statement.
Sinyi Realty’s Response
A peer in the industry issued a press release to the media making false accusations regarding this Company’s patent rights. The media outlet concerned has contacted this Company for clarification, and in response, we would like to issue the following three-part statement:
1) With regard to this peer’s substantial involvement in patent infringements, this Company initially only sought to offer advice, however now we will be filing patent litigation, which we will pursue to the fullest extent of the law.
2) With regard to this peer’s issuing of a press release today, this behavior is already suspected of being a breach of the Fair Trade Act, and we will file a lawsuit through legal channels that we will pursue relentlessly.
3) This company has always emphasized innovation & research and respects intellectual property rights. We are currently the holder of the largest number of valid patents in Taiwan’s real estate industry.
Given these, the aforementioned peer’s untrue allegations will have no significant impact on this Company’s finances or business. We have provided all important information to the Market Observation Post System in order to facilitate investors’ understanding of this incident.
Clearing Up Media Reports
Incident
1) On 03/11/2017, the Commercial Times reported that “Sinyi Realty’s Board of Directors is set to convene a stockholder meeting on May 6.”
2) On 03/11/2017, Apple Daily reported that “Sinyi Realty has accumulated a total revenue over the first two months of the year of NT$520 million.”
Sinyi Realty’s Response
1) Our Board of Directors decided to convene our Annual Meeting of Shareholders on May 26, 2017.
2) In the first two months of 2017, the Company had accumulated a total revenue of NT$1 billion; the media report misrepresented information. Only financial information provided by the Company through the Market Observation Post System is to be considered accurate.
Clearing Up Media Reports
Incident
On 11/22/2016, the B4 edition of the Commercial Times reported about this Company that “organizations estimate that Phase 1 of Sinyi Jiating has been successfully sold, with an anticipated profit of CNY 400-500 million, contributing approximately CNY 3 to EPS, driving next year’s performance up.”
Sinyi Realty’s Response
These are the outlet's own estimations.
Only financial information provided by the Company through the Market Observation Post System is to be considered accurate.
Regarding Reporting of Net Income After Tax
Incident
On 07/29/2016, the A05 Edition of the Economic Daily News reported regarding this Company that “Financial statements for Q2 this year [...] show a net income after tax of NT$147 million and per-share net income after tax of NT$0.23.”
Sinyi Realty’s Response
The two figures reported are the net income after tax and per-share net income after tax for the first half of the year and not solely for Q2. For Q2, the Company’s net income after tax was NT$212 million and per-share net income after tax NT$0.34. This reporting is based on mistaken application of the data.
Only financial information provided by the Company through the Market Observation Post System is to be considered accurate.
Complaints Regarding Typhoon Days
Incident
Several Sinyi employees complained that in the morning the Company sent messages informing staff of branches in the Greater Taipei area that they would be required to resume work that afternoon, to some dissatisfaction.
Sinyi Realty’s Response
The stormy conditions of typhoons can make ordinarily virtually unnoticeable leaks much more visible, and so to protect the rights and interests of consumers, should the wind and rain ease up in the afternoon of a typhoon day, we expect our staff to resume service. However, at the same time we need to pay attention to the safety of our staff, and so if they are in a more remote location or somewhere where the wind and rain are substantial, they need not work; should they not work, they will not be paid for that time, but neither will it count against their attendance record.
In response to staff suggestions regarding the leave system, starting in 2016 we have adjusted the system to allow staff to take the three main holiday periods off entirely, aiming to help them enjoy a quality home life in addition to pursuing career development.
On Reporting of Revenue Data
Incident
On 05/09/2016, the C1 Edition of the Economic Daily News and the B4 Edition of the Commercial Times both reported that “next year, Sinyi’s consolidated revenue will return to the NT$10 billion mark” and “Sinyi Realty could see a record high revenue of NT$12 billion next year.”
Sinyi Realty’s Response
The revenue data for the following year being used in this reporting were the outlets’ own conjectures.
The Company had not made financial forecasts for the future, and only financial information provided by the Company through the Market Observation Post System is to be considered accurate.
