Stakeholders Engagement

Stakeholders Engagement

Our stakeholders mainly include investors, employees, customers, society (including the media, government and the competent authorities, etc.), the environment and supplier. We have considerable responsibility toward our stakeholders. Therefore, it is necessary to engage with them through various methods and channels to understand their needs and expectations. Their feedbacks are also used as a reference for the formulation of sustainability policies and related plans.

pdfStakeholder engagement

Investors

Regardless of institutional, individual, or potential investors and shareholders, they are all who we value. No matter the size of the capital contributions, all stakeholders are funders of the company, and thus all deserve equal treatment so that the information is, as far as possible, consistent with that of the management.

Engagement Methods & Frequency
  • Sustainability Report [Annually]
  • Sustainability website and mailbox [Timely]
  • Annual General Meeting [May of each year]
  • Online Conference [Quarterly]
  • Annual report [Annually]
  • Telephone calls with Spokesperson or Deputy Spokesperson [Timely]
  • Mail or investor mailbox [Timely]
  • Investor Relations website [Timely]
  • Audit Committee complaints mailbox [Timely]
Issues of Concern

Operating Performance / Governance Structure / Legal Compliance / Ethics and Integrity / Risk Management / Shareholder Equity / Financial Transparency / Stakeholder Engagement and Grievance Mechanisms / Digital Resilience


Employees

Talent is the foundation of business. Employees are partners in business and not merely assets. A company must provide competitive levels of compensation and a comprehensive system of benefits, ensure a safe employment environment, which could attract outstanding talents, giving absolutely respects and cares, and grow together with the company.

Engagement Methods & Frequency
  • Sustainability Report [Annually]
  • Sustainability website and mailbox [Timely]
  • Various internal meetings [Regularly]
  • Internal communications platform [Timely]
  • Employees communications mailbox [Timely]
  • Departmental service hotline [Timely]
  • Labor-management meetings [Regularly]
  • EAP assistance program [Timely]
  • 1234 sexual harassment prevention hotline [Timely]
  • Course opinion surveys [Timely]
  • Internal questionnaires [Annually]
Issues of Concern

Employment / Talent Training and Development / Organizational Climate / Remuneration and Benefits / Occupational Health and Safety / Occupational Identity and Retention / Work-Life Balance


Customers

Customers are a company's major source of revenue, and we strive to serve the public with strength, knowledge, and professionalism, thus promoting safe, fast, and reasonable real estate transactions while also maintaining a level of profit appropriate for the ongoing survival and development of the company.

Engagement Methods & Frequency
  • Sustainability Report [Annually]
  • Sustainability website and mailbox [Timely]
  • Official website and social media: Sinyi Realty and Sinyi Living [Timely]
  • Kinds business activities [Irregularly]
  • Sinyi bi-monthly journal [Regularly
  • Phone-investigation [Regularly]
  • Social media monitoring [Timely]
  • Customers service hotline and mailbox [Timely]
Issues of Concern

Customer Relations / Service Innovation / Digital Resilience / Transaction Security / Marketing Communication / Quality of Service and Customer Rights / Information Disclosure and Transparency / Corporate Image / Legal Compliance


Society

As the main economic entities in society, in addition to creating profits, enterprises must upholding social responsibility. Corporate development with a focus on giving back to society and promoting a jointly beneficial relationship between corporate social responsibility and stakeholders can help further our positive influence on society.

Engagement Methods & Frequency
  • Sustainability Report [Annually]
  • Sustainability website and mailbox [Timely]
  • Website and FB- Community capacity building project, Sinyi Lecture Hall, Sinyi Charity Foundation [Timely]
  • Business ethics teacher camps [Every summer and winter]
  • Community building project [Annually]
  • Taiwan Real Estate Almanac [Annually]
  • Industry-academia-government conferences, public hearings on regulations, conferences on real estate taxation [Irregularly]
  • Official Sinyi recruitment website/hotline and mailbox [Timely]
  • Press releases, press conferences [Irregularly]
Issues of Concern

Community Building / Social Philanthropy and Donations / Ethics and Integrity


Environment

Striving for carbon reduction and energy savings is the duty of all responsible corporate citizens. Businesses should operate from the perspective of treasuring the earth’s resources and giving back to the community to create win-win situations.

Engagement Methods & Frequency
  • Sustainability Report [Annually]
  • Sustainability website and mailbox [Timely]
  • Annual General Meeting [May of each year]
  • Green procurement [Irregularly]
  • Sinyi Lecture Hall [Regularly]
  • Sinyi Volunteer [Regularly]
  • Carbon management disclosures [Annually]
  • Water management disclosures [Annually]
Issues of Concern

Management of Water / Greenhouse Gas Emissions


Suppliers

Ensuring that all suppliers provide services in compliance with our commitment to good faith and that they satisfy customers is vital.

Engagement Methods & Frequency
  • Sustainability Report [Annually]
  • Sustainability website and mailbox [Timely]
  • Suppliers meeting [Quarterly]
  • Suppliers impact assessment and risk survey [Annually]
  • Suppliers management forms [Annually]
  • Sinyi Lecture Hall [Regularly]
  • We are ONE project [Irregularly]
Issues of Concern

Supply Chain Management